Effective Date: 25 April 2025
Website Name: Morlis Organic
Business Name: Morlis
Email: support@morlisorganic.com
Address: Rasta Peth, Pune, Maharashtra – 411011, India
1. Our Commitment to You
At Morlis Organic, we strive to provide high-quality health and wellness products with your satisfaction in mind. However, due to the physical and consumable nature of our products, our returns and refund policy is designed to be fair, transparent, and respectful of hygiene and product safety standards.
2. Return Eligibility
You may request a return or refund under the following conditions:
- The item delivered is damaged, defective, or expired.
- The item is incorrect (wrong product or quantity).
- The item is unopened, unused, and in its original packaging.
❗ Note: We do not accept returns for change of mind, taste preference, or opened/used items due to health and hygiene regulations.
3. Timeframe for Requests
You must notify us of any issue within 48 hours of receiving your order. Requests made after this window may not be eligible for return or refund.
4. How to Initiate a Return or Refund
To request a return or refund, please follow these steps:
- Email us at: support@morlisorganic.com
- Include your full name and order number.
- Attach clear photos of the product (and packaging, if damaged).
- Provide a brief description of the issue.
Our support team will review your request within 2–3 business days and guide you through the next steps.
5. Return Shipping Instructions
If your return is approved, we will provide instructions for sending the item back.
- We cover return shipping costs for defective or incorrect items.
- If the return is due to a customer-side error (e.g., wrong address), you may be responsible for return shipping costs.
6. Refunds
Once we receive and inspect the returned item (if applicable), your refund will be processed:
- Refunds are issued to the original payment method.
- Processing typically takes 5–7 business days after approval.
- You will be notified via email once the refund is initiated.
7. Non-Returnable Items
We cannot accept returns for:
- Opened or used products.
- Items not in their original packaging.
- Items returned without prior approval.
- Any product requested for return after 48 hours of delivery.
8. Exchange Policy
We currently do not offer product exchanges. If a replacement is needed, you may request a return (if eligible) and place a new order.
9. Cancellations
Orders can only be canceled before they are shipped. Once dispatched, cancellation is not possible. To cancel an order, contact us immediately at support@morlisorganic.com.
10. Contact Information
If you have any questions or need help with a return or refund, please contact our support team:
Morlis
Email: support@morlisorganic.com
Address: Rasta Peth, Pune, Maharashtra – 411011, India